Frequently Asked Questions

Helping You Discover Relief, Security, and Peace of Mind

Finding the right care solution for a senior loved one isn’t easy. In fact, searching for answers to your questions often raises even more questions. At 24/7 Idaho Home Care, we’re pleased to walk alongside seniors and their loved ones to help sift through the intricacies involved in the journey through aging.

We've provided answers to some of our most frequently asked questions to help you get started.

Simply click on each question to reveal its corresponding answer. And if you don’t find what you’re looking for here, we’re always available by phone or through an in-home consultation to ensure you have all of the information you need to make the best decision for your loved one.

We’re pleased to offer our customized in-home care services for seniors throughout the following counties in Idaho: Ada, Bannock, Bingham, Bonneville, Canyon, Fremont, Gem, Jefferson, and Power. Find our complete service area on our Locations Served page.

Something as simple as an unexplained bruise, confusion during everyday tasks, or bad judgment about money are just a few indicators. Maybe your usually neat mother has stopped cleaning the house, or rotting food has gathered in your father’s sink without him noticing. Look for these additional signs in your loved one that help you decide when to get help with senior care:

  • Sleeping for most of the day.
  • Weight gain from forgetting they have eaten meals, then eating again.
  • Weight loss from forgetting to eat.
  • Drastic mood swings or changes.
  • Difficulty walking or standing up after being seated.
  • Scuff marks or wear on walls, door jams, and furniture used to steady himself/herself when walking through the home.
  • Forgetting to take medications or taking incorrect dosages.
  • Unusual or unpleasant body odor from not showering or bathing as often, including a persistent odor of urine on the clothes or around the house.
  • Lack of or obvious neglect of grooming, such as messy hair, long nails, not brushing or flossing teeth and dirty or stained clothing.
  • Unopened mail piles or a mailbox that’s full and overflowing.
  • Bounced checks and late payment notices in the mail.
  • Mysterious dents and scratches on automobiles.
  • Trouble driving a car.
  • Forgetting to turn off appliances, blow out candles or extinguish a pipe, cigars or cigarettes if the senior smokes.

As Idaho’s premier provider of in-home senior care services, we offer a wide range of in-home senior care services, including assistance with activities of daily living, medication management and reminders, meal preparation, housekeeping and laundry, transportation, shopping and errands, socialization and life enrichment activities, and more, provided by skilled, trained, and experienced care professionals.

Typically, services can begin within two to three days after receiving a request for assistance, but we can also provide same-day services when the need arises.

Fees for our care services are on a sliding scale, based on the RN assessment and client acuity. Contact us for a free in-home consultation to find out the cost for care in your particular situation.

No. We do not have set minimums and can work with clients to ensure that they receive the appropriate amount of care based on individual needs.

We’re pleased to offer families several options to pay for care, including private pay, Medicaid (including Molina & Blue Cross), and long-term care insurance.

Our services are covered by Medicaid and some long-term insurance plans.

Yes, we are compliant and certified to provide services within and for the State of Idaho.

We adhere to stringent hiring protocol for all of our care professionals, who have passed criminal background screenings and drug testing, have verified reference checks from previous employers, completed a health attestation form stating they are free from communicable diseases, able to complete caregiving tasks, and physically able to work, possess current CPR and first aid certifications, and have at least six months of experience.

Our caregivers meet state-mandated training requirements by a registered nurse, including the following: Personal, Hygiene Assistance, Medication Reminders, Light Housekeeping, Transportation/Errands, Nutrition- Meal Planning and Preparation, Laundry Assistance, Walking and Transferring and Respite Care, Oxygen Therapy-Care, Maintenance & Safety, along with client-specific orientations for seniors with complex or highly specialized care needs.

24/7 Idaho Home Care was locally founded by experienced business and healthcare professionals and has been meeting the needs of Idaho seniors since 2009.

The biggest advantage of in-home care for seniors is that it allows for aging in place, preventing the need for a move to an institution. In-home care gives families the confidence and peace in knowing their aging loved ones are comfortable at home and receiving professional, compassionate, and personalized care. In many cases, it’s the most satisfying form of senior care and often more affordable than other types of care.

We’re pleased to provide our customized in-home care solutions to anyone in need of respite care, housekeeping, meal preparation, transportation, end-of-life care, grocery shopping, and/or personal care. Contact us to discover how we can help with overcoming your particular challenges.

Yes. Our agency does not utilize an answering service. Our phones are manned by administrative staff 24 hours a day, 7 days a week, 365 days a year.

Yes, we’re available to help wherever a senior calls home. Our services can run concurrently with Medicare.

We will send an alternate caregiver, or the client can opt to reschedule the regular caregiver to an alternate day/time.

For more information or to schedule your free in-home consultation, contact our Boise office at (208) 908-6080 or the Idaho Falls office at (208) 524-3634.