Our Team

Meridian Office

Kayla Bronson

Branch Administrator

As the senior care branch administrator, Kayla provides oversight and leadership to all Meridian staff members and clients, as well as managing the agency’s marketing efforts. She loves that she plays a part in serving the community and making a difference in people’s lives. In her free time Kayla is usually outdoors where she enjoys hiking, waterskiing, fishing, and four wheeling with family and friends.

Hanna Jones

Human Resource Manager

As an HR Manager, Hanna takes care of onboarding all of our new staff members and getting them ready to work, along with all other HR-related responsibilities. She finds great joy in knowing she did something to help someone who needed her assistance, and the feeling of being able to make a difference in our caregivers’ and clients’ lives. Outside of work, she loves spending time with her family going on walks, or finding fun things to do inside when the weather isn’t cooperating!

Kathy Ragland

Registered Nurse

Kathy serves our clients by ensuring that they receive and exceed the standard of care they deserve and should expect from our caregivers. She enjoys what she does as she feels that it is her duty to advocate for our clients and their care regularly. In her free time, she enjoys long walks and attends continuing education classes to grow intellectually and spiritually. 

Justin Petersen

Compliance Specialist

Justin ensures that company practices are compliant with local, state, and federal legal requirements. He loves that this position allows him to advocate for clients and employees on the front lines of company changes.  In his free time, Justin can be found golfing, watching hockey, traveling, hiking, camping, and serving in two nonprofit fraternal organizations: El Korah Shriners (helping children with medical conditions) and Freemasonry (helping the community). In addition to all of that, he spends lots of time spoiling his cat.

Melissa Navarro

Client Care Coordinator

Melissa serves the needs of our clients and caregivers through scheduling, ensuring all shifts are covered and seamlessly staffing replacement caregivers in the event of emergency cancelations or time-off requests. She also handles reporting, documentation, and both client and caregiver complaints and concerns. She enjoys the connection she creates with our clients and watching them succeed in their goals. In her free time, Melissa spends time with her family.

Jessica Taylor


Jessica is in charge of all of our employees timesheets, finalizing shifts and managing all aspects of payroll and billing for our home care division. It warms her heart to know she’s helping someone. Two of her favorite quotes that help guide her life are “No act of kindness, no matter how small, is ever wasted,” (Aesop) and “If you want others to be happy, practice compassion. If you want to be happy, practice compassion.” (Dalai Lama). In her spare time, she enjoys spending time with her kids and cooking.

Idaho Falls Office

Amanda Franks

Branch Administrator

In Amanda’s role as Branch Manager, she ensures a smooth intake process for our clients while providing oversight of all senior care staff members and clients. She loves being able to build personal relationships with our clients, who rely on and trust her to provide the proper personnel to fit their needs and personality. In her free time, she enjoys spending quality time with her husband and kids.

Chelsea Butikofer

Registered Nurse

Chelsea is responsible for developing care plans for all of our clients. She visits each client in their home, discussing their goals, interests and lives. She greatly enjoys getting to know clients and their families on a personal level, as well as often seeing improvements in their physical, mental and emotional health once the right care has been started. Chelsea is a wife and mother of 4 kids. She enjoys hiking, hunting, fishing, horseback riding, snow and water skiing and camping.

Holly Pfohl

Nurse Staffing Coordinator

Holly works with placing nursing staff at hospitals and other health care facilities throughout the area. She loves being able to make a difference in the life of each individual she assists, and how rewarding it is to be able to be part of a team that provides exceptional care. Outside of work, being a mom is her number one accomplishment. She loves spending time with her kids, singing, and crafting, as well as the outdoors.

Lita Prouse

Client Care Coordinator

Lita serves the needs of our clients and caregivers through scheduling, ensuring all shifts are covered and seamlessly staffing replacement caregivers in the event of emergency cancelations or time-off requests. She also handles reporting, documentation, and both client and caregiver complaints and concerns. She enjoys the relationship she builds with clients and employees and enjoys helping people. Outside of work, she enjoys hiking, swimming, and other outdoor activities if the weather permits. You can also find her reading or crocheting. 

ashley delgado


Ashley is responsible for recruiting, phone screening, interviewing, job postings, relationship-building, and document management, as well as communications with employees, management, and candidates in a professional manner through texts, phone calls, and emails. She loves talking with people and matching individuals with a job that fits their abilities and meets the agency’s needs and high expectations. In her spare time, you can find her reading, playing video games, walking, and enjoying time with family.

To confirm whether our services are available in your particular area, to find answers to your questions as you search for a care solution, or to discover more about how our in-home care solutions for seniors can improve quality of life for someone you love, contact our Idaho home care team any time or call our Boise office at (208) 908-6080 or the home care Idaho Falls, ID, office at (208) 524-3634.